Access Integrated Networks Earns Center of Excellence Certification from Purdue University

Macon, GA - September 5th, 2007 - Access Integrated Networks, Inc. announced today that its Customer Call Center in Macon, GA has been recognized as a Certified “Center of Excellence” by the Center for Customer-Driven Quality ™ at Purdue University. This highly respected certification ranks Access’ Call Center in the top 10% of all call centers studied worldwide.

To earn the Center of Excellence designation, a call center must meet objective, quantitative criteria and pass audits by BenchmarkPortal researchers. The variety of audit metrics include things like: average speed of answer, percentage of calls satisfactorily handled on the first call, average length of call and even the number of hours new customer service agents spend in training. In addition, researchers interview many employees regarding their work environment and the call center’s culture and philosophy. Importantly said Jamie Sark, Access’ Call Center Director, “ while we are pleased with exceeding the criteria set out by the BenchmarkPortal researchers, we are most satisfied in knowing that our employees are exceeding the expectations of our customers.” Sark goes on to say that “earning this level of certification attests to the fact that all of our call center personnel are effectively balancing the needs of our customers with the skills of our people and the ever-expanding capabilities of our systems.”

“A center that achieves certification demonstrates a remarkable commitment to service excellence,” said Dr. Anton, Adjunct Professor at Purdue University and founder of the Center for Customer-Driven Quality™.

Access receives thousands of calls daily from business and residential customers throughout the southeastern United States. Vincent Oddo, President & CEO of Access, said that “our company is committed to providing the very best level of customer service we possibly can and know that it is one of the key differentiators we offer in the marketplace. Our customers have told us customer service is very important to them and we have responded.”

About Access Integrated Networks: Access Integrated Networks Inc., headquartered in Macon, GA, is the communications service provider of choice for over 1,000 communities in the Southeast for a wide variety of voice and data services. Access is the first in its class to deploy its own private IP-based network utilizing soft switch technology to deliver high quality, affordable communications services to businesses and consumers.

About BenchmarkPortal: BenchmarkPortal is the custodian of the Purdue Research Foundation database of contact center performance metrics, the largest such database in the world. Data is collected in conjunction with the Center for Customer-Driven Quality™ at Purdue University. In 2005, BenchmarkPortal received the U.S. Patent # 6,877,034 for its unique methodology of call center performance evaluation through metric gap analysis. They provide reports, products and services for contact centers in the areas of operational metrics, customer satisfaction measurement and agent satisfaction measurement.